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Global Airline

Streamlining their operations up 90%

THE CHALLENGE

Industry: Aviation

Location: Bangkok, Thailand

Timeline: 1 month

The Challenge

As an international airline operating across multiple countries, our client faced a significant operational bottleneck in their finance department. Invoices arrived daily from vendors across different regions (each in their local language) requiring manual translation, data extraction, and audit processes before payment approval.

The existing workflow was labor-intensive and error-prone. Finance team members spent over 12 hours per week manually downloading invoices from emails, translating documents, extracting key data points, and logging information for audit trails. With invoices in Thai, Japanese, Korean, and other languages, the risk of translation errors and missed details created compliance concerns and delayed payment cycles.

The airline needed to replace its insecure and inefficient manual translation process with a secure, automated solution. The key objectives were to eliminate compliance risks, ensure flawless accuracy for auditing, dramatically reduce processing time, and integrate the entire workflow into their existing project management software to avoid disruption.

Solution

We built a comprehensive AI-powered invoice processing system that integrated seamlessly with the client's existing Microsoft ecosystem and Monday.com platform—eliminating the need for costly new software investments.

The automated system works in 3 stages

We developed a bespoke, secure AI translation tool and embedded it directly within the airline’s existing Monday.com ecosystem. This solution was designed to tackle their specific challenges head-on.

Intelligent Extraction

Invoices are automatically detected and extracted from incoming emails, regardless of format or language

Translation & Processing

Documents are translated into English using AI, with key data points (vendor details, amounts, dates, line items) automatically extracted and validated

Automated Auditing

The system cross-references invoice data against purchase orders and contracts, flagging discrepancies and routing approved invoices through the appropriate approval workflow in Monday.com

To handle invoices received outside of email, we also developed a mobile application that allows staff to photograph paper invoices on-site. The app instantly processes, translates, and uploads the invoice into the system with the same automated audit checks.

Technologies Used

We leveraged the client's existing technology stack to maximize ROI:

Microsoft Power Platform (Power Automate, AI Builder)
Azure Cognitive Services for translation and OCR
Monday.com for workflow management and approval routing
Custom mobile application for field invoice capture

The Results

Reduction in translation & documentation by

900%

Translation accuracy of

999%

Languages Available

133+

Implementation

From initial consultation to full deployment, the entire project was completed in just one

month. We worked closely with the finance team to understand their workflow, configured the

automation within their existing systems, and provided comprehensive training to ensure the

team could manage and optimize the solution independently.

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